There is no ticket maze — write to us and a person reads it . Details follow.

Registered address

Pelaris Trading
Jagjeevan Ram Nagar, 250, Patni Pura Rd, Sector J, LIG Colony
Indore, Madhya Pradesh 452001
India

Please do not travel to our address expecting a showroom — Pelaris Trading sells online only It is not a collection point either.

Customer service

One working day is our normal reply time . Outside customer service hours nobody is at the desk.

Before you write

Start with the order number — it is what we search on, plus the unboxing video if anything arrived damaged or incorrect. That is what lets us approve a replacement or refund immediately instead of asking for photographs afterwards.

Use the form

Anything sent through this form arrives with us the same way an email does.