If a product is not for you you have 10 days from delivery to start a return — this page explains how.
Eligible returns
An item qualifies assuming it is unused and everything it shipped with comes back.
- Packaging intact, along with any tags, leaflets and fixings
- Unused, nothing fitted or assembled
- The invoice included
Outside the policy
- Products the listing flags as final sale
- Items sent back without the box, fittings or accessories
- Claims made beyond 10 days from delivery
- Products damaged in your care rather than in transit
Exchanges
We do not offer a direct exchange. Return the item for a refund and place a fresh order for the one you want — that way you are not waiting on our stock to line up with your return.
Return postage
When we got it wrong, we pay to put it right — customer arranges (free on damaged/doa), provided you tell us within 48 hours of delivery and send the unboxing video.
Where nothing is wrong with the item, you cover the return postage . No restocking fee is applied in any case.
Refunds
Once the item is back with us and has passed a quick check the refund is released within 7 business days to the method you paid with and UPI back to UPI, and bank transfer for anything paid in cash on delivery.
Banks add their own delay before the money appears, and there is nothing we can do to hurry it.
How to begin
Reach us at [email protected], or on +91 9425347502 during customer service hours. Include the order number, the problem, and, for damage or a wrong item, the unboxing video Our reply carries the return address and the steps that follow.